Protecting your personal information is important to truffles Products referred to as (“truffles”, “we”, “our” or “us”). We strive to maintain our customers’ trust.
This Privacy Policy explains our practices in collecting, using and disclosing your personal information in the course of operating our business including our online stores, online through website www.truffles.com, contact our customer service team, engage with us on our our social media accounts, and in other ways you engage with us.
For your convenience, the Services may contain links to other sites and advertisements that are not controlled or operated by truffles. This Privacy Policy does not apply to those sites or advertisements. We are not responsible for, and this Privacy Policy does not apply to, the privacy practices or policies of other websites or third parties. Truffles encourages you to review the privacy policies of any third parties before disclosing your personal information to such parties or when visiting such third party websites.
What We Collect
- INFORMATION COLLECTED
- USE OF INFORMATION
- ACCESS TO YOUR PERSONAL INFORMATION
- SECURITY
- HOW WE USE YOUR PERSONAL INFORMATION
- CHANGES AND POLICY UPDATES
- CONTACT US
1.INFORMATION COLLECTED
Personal Information
We collect personal information from you when you submit it to us, including by: (1) registering on the Site; (2) placing an order; (3) signing up for our newsletter; (4) contacting us; or (5) participating in a Site promotion or survey. This information may include, for example, your name, email address, mailing address, billing address, telephone number, date of birth, and credit or debit card information. We may combine the information we collect from you with information we receive about you from other sources, such as address update services.
We may collect personal information from you when you write a review on our site. However, we do not ask, and you should not enter, your full name anywhere in your review.
Non-Personal Information
When you visit the Site, we may collect certain non-personal information from you, including your Internet Protocol (IP) address, browser type, operating system, the specific web pages visited during your connection, and the domain name from which you accessed the Site. In addition, we may collect information about your browsing behavior, such as the date and time you visit the Site, the areas or pages of the Site that you visit, the amount of time you spend viewing the Site, the number of times you return to the Site and other clickstream data. We may also use non-personal information for statistical analysis, research, and other purposes.
Like many commercial websites, we analyze how visitors use our Site through what is known as “cookie” technology. A cookie is a small text file that is placed on your computer when you access the Site and allows us to recognize you each time you visit the Site. We may use cookies to: (1) allow you to use the Site without having to re-enter your user name and password; (2) enhance or personalize your Site usage and shopping experience; (3) monitor Site usage; (4) manage the Site; and (5) improve the Site and our products and services. If you choose, you can set your browser to reject cookies or you can manually delete individual or all of the cookies on your computer by following your browser’s help file directions. However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Site, or that we may put on our Site in the future.
We may also use web beacons on the Site, in our emails and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your Site visit, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL of the website you visited immediately before coming to the Site. Web beacons help us analyze our Site visitors’ behavior and measure the effectiveness of the Site and our advertising. We may work with service providers that help us track, collect and analyze this information.
We may combine the non-personal information we collect through cookies and web beacons with other information we have collected from you.
2.Use of Information
We may use the information we collect from and about you for any of the following purposes: (1) to fulfill your requests for products; (2) to respond to your inquiries; (3) to review Site usage and operations; (4) to address problems with the Site, our business or our services; (5) to protect the security or integrity of the Site and our business; (6) to monitor the Site for compliance with our Terms of Use and the law; and (7) to contact you with Site updates, newsletters and other informational and promotional materials from us and third party marketing offers from our trusted partners, as well as from other companies.
If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications relating to the services we provide, and we may send you service announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications.
3.Access to Your Personal Information
You may access your personal information by signing into your account. From there, you can correct or modify your information.
4.Security
We maintain reasonable and appropriate measures designed to maintain information we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the information we collect from Site visitors. Even though we follow reasonable procedures to try to protect the information in our possession, no security system is perfect and we cannot promise, and you should not expect, that your information will be secure in all circumstances.
5- How We Use Your Personal Information
Truffles uses your personal information to offer and provide products and services (including to confirm, process and track orders, shipping, payment, etc.), manage our relationship with you, verify your identity and address, carry on our business operations and as may otherwise be required or permitted by law or described in this Privacy Policy. Some examples of how we may use your personal information include (without limitation):
- to develop, enhance, improve, personalize, market, sell, or otherwise provide products, services or information;
- To administer your account;
- to conduct commercial transactions including to process and administer purchases, exchanges, returns or other transactions that you may engage in with truffles, including at our stores or through our Services, and to communicate with you about those transactions;
- to contact you and respond to any requests or other communications that you may have had with us, including claims or requests for customer service;
- to provide you with catalogues and emails about products, special offers, events or other news (more information regarding our use of your email address is provided below in the section regarding “E-Newsletters and other Electronic Communications”);
- to summarize in an aggregate format for statistical and research purposes, including, without limitation, to provide portions of this aggregated information to vendors, service providers or consultants to, for example, gauge the level of interest in our Services, advertising campaigns and electronic communications, plan for Website infrastructure improvements and/or plan and evaluate marketing initiatives;
- to perform data analysis and help us improve and customize our product and service offerings, Services and customers’ experience;
6.Changes to This Privacy Policy
We may change this privacy policy from time to time. When we do, we will post the change(s) on our website. If we change the policy in a material way, we will provide appropriate online notice to you.
7.Contact Us
If you have questions or concerns about this Privacy Policy, you can contact us by emailing us at info@TRUFFLES . If we need, or are required, to contact you concerning any event that involves your information, we may do so by email or telephone